Returns & Exchanges

At Wholefood Merchants, we are committed to providing the freshest organic products, but we understand that sometimes a return is necessary. We offer a 14-day return window for unopened pantry staples and a 24-hour notification period for any issues regarding fresh produce or perishables.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within the eligible timeframe with your order number and photos of the items you wish to return.

• 2.
  Verification and Approval

  Our quality assurance team will review your request to ensure it meets our health and safety standards for food safety and hygiene.

• 3.
  Secure Packaging

  Once approved, carefully pack the unopened items into a secure shipping box to prevent damage during the transit back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect your returned goods, we will issue a refund to your original payment method or provide store credit within 5-7 business days.